The practice of changing contractors while using the same statements of work and service-level-agreements was no longer a viable option. Something had to change in order to gain vendor accountability.  The IV&V Group supported the U.S. Department of Housing and Urban Development effort to create a Statement of Work by which the operations and maintenance contractor and the telecommunications vendor could be held accountable. Vendor and contractor accountability was of paramount importance to the Office of Inspector General (OIG) Chief Information Officer (CIO).

Project Objectives

• Create requirements for operations and maintenance acquisitions
• Create requirements for telecommunications acquisition
• Improve processes for quality assurance, configuration management and risk management

IV&V Activities

• Interviewed selected staff
• Facilitated requirements elicitation
• Reviewed existing documentation including contracts, policies, processes and procedures
• Assembled applicable consensus standards
• Prepared Performance Work Statement
• Met with senior staff to gain buy-in
• Developed material for assessing engineering support processes
• Assessed vendor monthly performance reports

Benefits of Using IV&V

• Improved vendor acquisition process
• Requirements conformed to NIST and voluntary consensus standards (OMB mandate)
• Improved vendor selection process
• Improved project management
• Provided early insight into vendor performance issues
•  Enhanced ability to demonstrate funds are effectively managed